// Legal

SMS Terms & Messaging Policy

Effective: April 26, 2026 · Last updated: April 26, 2026

This page describes Kivik Digital Group LLC's text-messaging program in detail. It is incorporated by reference into our Terms of Service and Privacy Policy and is provided to comply with U.S. carrier requirements for A2P 10DLC messaging campaigns.

Program
Customer Care & Reminders
Frequency
Varies by interaction
Opt-out
Reply STOP
Help
Reply HELP

1. Program Description

Kivik Digital Group sends SMS messages primarily for customer care and conversational purposes, including responding to inquiries, following up on requests, and providing service-related communication across our AI automation, revenue-recovery, and operational-performance services. We also send appointment reminders and scheduling confirmations for booked consultations — for example, AI Automation Reviews, Revenue Leak Reviews, the HVAC Revenue Leak Audit, and other Kivik Digital Group engagements.

In some cases, we may send limited follow-up messages to contacts who have opted in or have an existing business relationship with us, to provide relevant information about our services. These messages are not sent in bulk to unconsented recipients.

2. How You Opt In

You can opt in to receive SMS messages from Kivik Digital Group through one of these paths:

01 / WEB
Submit a form
Provide your mobile phone number on our contact or scheduling form.
02 / CONSENT
Check the box
Tick the unchecked SMS consent checkbox stating you agree to receive messages.
03 / SUBMIT
Submit the form
Your consent and phone number are recorded with timestamp and source.
04 / CONFIRM
Receive a welcome SMS
We'll send an introductory message confirming you're opted in. Reply STOP at any time.

You may also opt in through an existing business relationship — for example, after a prior inquiry, scheduled consultation, or active engagement — where consent is obtained verbally or in the course of our direct interaction.

SMS opt-in consent is never a condition of any purchase from Kivik Digital Group.

3. Message Types and Sample Messages

3.1 Customer-care reply

"Hi {first name}, this is Kivik Digital Group. Thanks for requesting information about an AI Automation Review. How can I help you today? Reply STOP to opt out."

3.2 Appointment reminder

"Hi {first name}, this is Kivik Digital Group. Reminder: your Revenue Leak Review is scheduled for {appointment time}. Reply YES to confirm or STOP to opt out."

3.3 Limited follow-up

"Hi {first name}, this is Kivik Digital Group. Following up on your inquiry — would you like help identifying missed revenue opportunities in your workflow or sales process? Reply STOP to opt out."

3.4 Industry-specific example (HVAC)

"Hi {first name}, this is Kivik Digital Group. Thanks for requesting information about our HVAC Revenue Leak Audit. How can I help you today? Reply STOP to opt out."

4. Message Frequency, Rates, and Carriers

  • Message frequency may vary based on the nature of your inquiry, scheduled appointments, and active engagements with Kivik Digital Group.
  • Message and data rates may apply. Kivik Digital Group does not charge for the messages, but your mobile carrier may charge for SMS or data usage according to your plan.
  • The program is supported on all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

5. How to Opt Out (STOP)

You can opt out of receiving SMS messages from Kivik Digital Group at any time by replying with any of the following keywords to any message we send:

STOP   STOPALL   UNSUBSCRIBE   CANCEL   END   QUIT

You'll receive one final confirmation message. After that, you'll receive no further SMS communications from us, except as may be required to confirm your opt-out.

If you ever wish to opt back in, simply re-submit your phone number through our contact form and re-check the consent box.

6. How to Get Help (HELP)

Reply HELP to any message we send and you'll receive a reply with our contact information and a reminder of how to opt out.

You can also reach us directly:

7. Privacy of Mobile Information

No third-party sharing of mobile data. Mobile information — including phone numbers and SMS opt-in consent — collected by Kivik Digital Group is not sold, shared, transferred, or otherwise disclosed to third parties or affiliates for marketing or promotional purposes. This applies to all opt-in data collected through our website, by phone, in person, or in the course of an existing business relationship.

We use vetted service providers (including Twilio, our SMS infrastructure provider) under contractual obligations of confidentiality and data protection to deliver SMS messages on our behalf. These providers process data solely to deliver the service requested.

For full details, see our Privacy Policy.

8. Changes to This Policy

We may update this SMS messaging policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page; if you continue to participate in the SMS program after a change takes effect, you accept the updated policy.

9. Contact

Kivik Digital Group LLC
Frisco, TX 75034
United States
Email: info@kivikdigitalgroup.com
Phone: +1 (405) 277-0003