This Privacy Policy explains how Kivik Digital Group LLC ("Kivik Digital Group," "we," "us," or "our"), a Texas limited liability company located in Frisco, Texas, United States, collects, uses, and protects personal information in connection with our website, services, and SMS communications. By using our website or providing information to us, you agree to this Policy.
1. Information We Collect
We collect the following categories of personal information:
- Identifiers and contact information — name, company name, email address, mobile phone number, and physical address you provide via our contact or inquiry forms.
- Inquiry content — the description of the business problem, project, or service you ask us about (for example, an AI Automation Review, a Revenue Leak Review, the HVAC Revenue Leak Audit, or any other Kivik Digital Group service, along with any details you choose to include).
- Communication records — emails, SMS messages, calls, and meeting notes exchanged between you and Kivik Digital Group.
- Technical data — IP address, browser type, device information, pages visited, and timestamps, collected automatically when you visit our website.
- Cookies and similar technologies — used for basic site functionality and aggregate analytics. You can disable cookies in your browser; some site features may not function as a result.
2. How We Use Information
We use the information we collect to:
- Respond to inquiries, schedule consultations, and deliver the AI automation, revenue-recovery, and operational-performance services you request — for example, an AI Automation Review, a Revenue Leak Review, the HVAC Revenue Leak Audit, or any other engagement.
- Send transactional and customer-care communications by email, phone, or SMS — including appointment reminders, scheduling confirmations, and limited follow-up regarding your inquiry or engagement.
- Operate, maintain, and improve our website and services.
- Comply with legal and regulatory obligations and enforce our agreements.
We do not use the information you provide to make automated decisions that produce legal or similarly significant effects on you.
3. SMS / Text Messaging Program
3.1 Consent and opt-in
You can opt in to receive SMS communications from Kivik Digital Group in one of two ways:
- By providing your mobile phone number on our website contact or inquiry form and checking the unchecked SMS consent box, which clearly states the categories of messages you'll receive and the disclosures below.
- Through an existing business relationship with us — for example, after a prior inquiry, scheduled consultation, or active engagement — where consent is obtained verbally or in the course of our direct interaction.
SMS opt-in consent is never a condition of purchasing any goods or services from Kivik Digital Group.
3.2 Types of messages
Recipients may receive the following message types:
- Customer-care messages — one-to-one conversational replies to your inquiries, scheduling questions, and service-related communication.
- Appointment reminders — reminders and confirmations for consultations or meetings you have scheduled with us, including AI Automation Reviews, Revenue Leak Reviews, the HVAC Revenue Leak Audit, and other Kivik Digital Group engagements.
- Limited follow-up messages — relevant information about our services to contacts who have opted in or have an existing business relationship. These are not bulk marketing blasts to unconsented recipients.
3.3 Sample messages
The messages below are representative of what you may receive. The first three are general examples that apply across our services; the fourth is an industry-specific example for HVAC operators:
3.4 Frequency, charges, and opt-out
- Message frequency may vary based on the nature of your inquiry, scheduled appointments, and active engagements.
- Message and data rates may apply. Kivik Digital Group does not charge for the messages, but your mobile carrier may charge for SMS or data usage.
- Reply STOP at any time to unsubscribe. You will receive a final confirmation message and no further SMS communications from Kivik Digital Group, except as required to confirm the opt-out.
- Reply HELP at any time for assistance, or contact us at info@kivikdigitalgroup.com or +1 (405) 277-0003.
- Supported carriers include all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We disclose personal information only in these limited circumstances:
- Service providers and subprocessors — we use vetted vendors (for example, email infrastructure, SMS messaging via Twilio, scheduling tools, and form-processing services) under contractual obligations of confidentiality and data protection. These vendors process information solely on our behalf to deliver the services you have requested.
- Legal compliance — when required to comply with applicable law, valid legal process, or to protect the rights, property, or safety of Kivik Digital Group, our clients, or others.
- Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, with appropriate notice and protections.
We do not sell personal information. We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their independent marketing.
5. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this Policy, to comply with legal and tax obligations, and to enforce our agreements. We delete or anonymize information when it is no longer required for those purposes.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict our use of your personal information. To exercise these rights, contact info@kivikdigitalgroup.com. We will verify your request and respond within the time frames required by applicable law.
You can opt out of:
- SMS messages at any time by replying STOP to any message we send.
- Email communications by clicking the unsubscribe link in any non-transactional email or by contacting us directly.
8. Children's Privacy
Our services are intended for business decision-makers and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. International Users
Kivik Digital Group operates from the United States. If you access our services from outside the U.S., your information will be processed in the United States, which may have different data-protection laws than your jurisdiction.
10. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page; if you continue to use our services after a change takes effect, you accept the updated Policy.
11. Contact Us
For privacy questions, requests, or to exercise your rights:
Kivik Digital Group LLC
Frisco, TX 75034
United States
Email: info@kivikdigitalgroup.com
Phone: +1 (405) 277-0003